Posted on January 13, 2011 - GC1014
Company: Applanix- A Trimble Company
Position: Junior Product Support Analyst
Location: Richmond Hill, Ontario
Salary:
Contact Name: Human Resources
Deadline:
Job Description
SUMMARY:
To provide technical support and assistance to internal and external customers through the selling cycle; perform product installation and customization and provide after sale support to customers
RESPONSIBILITIES:
• Participates in the technical training of staff & clients in use of company products
• Undertakes product installation &complex customization, collaborating with engineering staff & clients
• Responds to customer enquiries and assists in resolving potential problems during installation phases of project
• Provides advise and consultation to customers, internal sales reps and product managers on applications, product performance and installation critical topics
• Assists in proposal preparation by providing input and clarification for technical details
• Participates occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity, & recommends product enhancements to engineering & sales staff
• Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
• Undertakes troubleshooting, at customer site, as required for moderately complex problems
• Other duties as required.
Job Qualifications
QUALIFICATIONS:
• Bachelors degree in Engineering
• Knowledge of GPS/IMU technology within the Mapping and Surveying Industry
• Ability to present technical information in understandable form for non-technical recipients
• Working knowledge of the company’s products
• Knowledge of applicable programming languages, operating platforms and hardware/software interfaces
• Excellent interpersonal and communications skills (verbal and written)
• Excellent customer service skills
• Ability to manage stressful situations
• Extensive travel may be required
• Requirement to be available and respond to off-duty calls on a 24/7 basis
• Ability to work independently and in a team environment
• Ability to set priorities and meet deadlines as well as remain flexible
Other Information
If interested, please submit your cover letter and resume to humanresources@applanix.com and include the job title in your subject line.
Applanix- A Trimble Company
85 Leek Crescent
Richmond Hill, ON
L4B3B3
Homepage - www.applanix.com
E-Mail - jobs@applanix.com
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